Straightforward Service.
285 Auto Detailing is owner-operated. My goal is to provide honest, professional vehicle care while treating every vehicle with the same attention and respect as if it were my own.
These policies are here to keep expectations clear before, during, and after your appointment—so there are no avoidable surprises along the way.
Clear Expectations
Know what to expect before work begins.
No Surprise Charges
Any additional work or change in price will be discussed with you before I proceed.
Professional Communication
If weather, vehicle condition, or site conditions affect your appointment, I’ll keep you informed.
Final Quality Check
Every completed vehicle receives a final inspection and a straightforward opportunity to raise any concerns.
285 is a mobile detailing service. Depending on the service, location, weather, and equipment being used, access to client-provided water and/or electrical power may be required.
When requested, this may include a standard outdoor water hookup, a standard electrical outlet, and reasonable access between the vehicle and the available utility connection.
Any water or power requirements will be communicated before the appointment whenever possible. If either utility is unavailable, please let me know before your appointment so I can confirm whether the service can be completed with the available mobile setup.
If the required utilities are unavailable and the service cannot be completed safely or properly, the appointment may need to be adjusted or rescheduled.
Your safety, my safety, and the quality of the finished service come first.
Because mobile detailing is performed outdoors or in partially exposed areas, heavy or persistent rain, snow, ice, unsafe temperatures, high winds, lightning, severe weather, or other unsafe conditions may affect whether an appointment can be completed properly.
If weather is expected to affect your appointment, I’ll communicate with you as soon as reasonably possible. When practical, a covered or protected work area may allow the appointment to continue.
Weather-related rescheduling initiated by 285 does not carry a cancellation or rescheduling fee.
I understand that schedules change. Because each confirmed appointment reserves dedicated service time. This accommodates fleet visits., advance notice helps me serve every client fairly.
Please provide at least 24 hours’ notice if you need to cancel or reschedule.
Requests made with less than 24 hours’ notice may be subject to a late-cancellation fee when disclosed through the booking process.
No-shows may be required to prepay or place a deposit before a future appointment can be confirmed.
Emergencies and unusual circumstances will be handled reasonably and case by case.
285 service pricing and estimated service times are based on vehicles in typical condition for the service selected.
Conditions such as excessive pet hair, heavy staining, embedded spills, excessive mud, sand, salt or food debris, unusually neglected interiors or exteriors, and bonded contamination may require additional time, product, or specialized work.
If additional labor or an add-on service is recommended, I’ll explain the condition and any additional charge before expanding the booked scope.
No surprise charges. If the condition of your vehicle changes the price or scope, I’ll discuss it with you before the additional work begins.
Some staining, contamination, wear, damage, odors, scratches, oxidation, or other defects may improve without being fully removed. Detailing improves and protects a vehicle; it does not guarantee restoration of permanent defects.
Additional work and charges require your approval before proceeding.
285 reserves the right to stop, decline, or reschedule work when a vehicle or work area presents a condition that cannot be handled safely within normal detailing procedures.
Examples include needles or sharp objects, bodily fluids or waste, significant biohazard contamination, unknown chemicals or hazardous materials, pest infestations, or other health and safety risks.
If a hazardous condition is discovered after work begins, I’ll stop and contact you before proceeding.
Specialty remediation may be outside the scope of 285 services.
Payment is due upon completion of the service unless another arrangement was approved in advance.
Accepted payment methods may include:
For larger services, specialty work, or certain future bookings, a deposit or prepayment may be required to reserve the appointment.
Any additional labor or add-on service you approve will be included in the final amount due.
I take pride in my work and want every client to receive the service that was promised.
When practical, I’ll perform a final walkthrough with you at the end of the appointment. If you’re unavailable, your vehicle will still receive the same final 285 quality inspection.
If an included area was missed or does not meet reasonable expectations for the service purchased, please let me know during the walkthrough or within 24 hours of service completion.
I’ll make every reasonable effort to address a verified service-related concern.
This policy applies to the work included in the booked service and does not guarantee removal of permanent defects or cover new dirt, spills, weather exposure, damage, or contamination after the vehicle has been completed.
A safe and accessible work area helps me deliver a consistent result and protects your vehicle, your property, and my equipment.
Please make sure the scheduled location provides:
If access, property restrictions, or site conditions prevent the service from being completed safely or legally, the appointment may need to be moved, adjusted, or rescheduled.
A little preparation before your appointment allows more of the reserved service time to be spent detailing your vehicle.
Please:
Personal items remaining in the vehicle may be moved or grouped as reasonably necessary to access included surfaces.
285 is not responsible for cleaning areas that cannot be accessed because of personal belongings.
285 will not reinstall or certify the installation of child safety seats.
These policies are intended to keep expectations consistent across 285 booking, the website, appointment confirmations, and client communication.
The version provided during booking or displayed through official 285 channels should be treated as the current client-facing policy set.
Material changes affecting an existing appointment should be communicated before the service whenever reasonably possible.
Individual circumstances may require reasonable adjustments, but any change to price, scope, or appointment timing will be communicated clearly before proceeding.
Honest communication, professional care, and clear expectations—from booking through final handoff.
285 Auto Detailing is an owner-operated business. My goal is to provide honest, professional vehicle care while treating every vehicle with the same attention and respect as if it were my own.
